Autonomous Vehicle Fleet Supervisor

About the role

Cognizant is a large IT consulting firm that leverages modern technologies to improve business operations. The Autonomous Vehicle Fleet Supervisor role is on‑site and requires candidates to reside in the United States and be legally authorized to work there without sponsorship. The position coordinates day‑to‑day field operations, ensuring high levels of customer service, efficiency, and safety by guiding staff, managing driver check‑in, assigning work, coordinating schedule rotations, maintaining protocol adherence, and fostering a safe team‑oriented environment.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Requirements

• High school diploma or GED, Bachelor's Degree preferred
• 3+ Years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions