Autonomous Vehicle Fleet Supervisor
About the role
The Autonomous Vehicle Fleet Supervisor coordinates all day-to-day field operations, ensuring the highest levels of customer service, efficiency, and safety. The role provides guidance to staff, handles driver check‑in processes, assigns work, and coordinates schedule rotations. It develops a safe team‑oriented environment, maintains adherence to established protocols, and performs various tasks to keep operations running smoothly.
Responsibilities
- Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
- Manage driver check‑in processes, including readiness for the schedule, daily checklists, and assignment of day‑to‑day tasks.
- Supervise operational targets and adjust schedules for operational efficiencies.
- Ensure drivers comply and adhere to procedural guidelines.
- Observe safety practices and take corrective action when required.
- Monitor and handle break times for drivers to ensure compliance with regulations.
- Assist dispatch supervisors, including coordinating wheelchair assistance calls.
- Assist Operations/Depot Manager during training sessions and one‑on‑one meetings.
- Interact with officials on routine matters during shifts.
- Manage location under the direction of the General Manager.
- Participate in disciplinary actions, including discharge meetings.
- Perform other tasks as assigned.
Skills
- High school diploma or GED; Bachelor's Degree preferred
- 3+ years of supervisory experience
- Excellent customer service skills
- Availability to work in different shifts (24 hours)
- Able to work independently and in a team‑oriented environment
- Strong communication and conflict resolution skills
Pay
The hourly rate for this position is between $26 – $28 per hour, depending on experience and other qualifications. Applications will be accepted until October 9th, 2026. The role is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long‑term/Short‑term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan