Auto Major Case Specialist - Diamond Bar, CA

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About the Role

Be the Hero in Someone's Story. When life throws curveballs—storms, accidents, unexpected challenges—YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization is the beating heart of our promise to be there when our customers need us most. As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious, and severe claims typically with full damage value for average claims ranging from $500,000 to over multi-million dollars. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

Responsibilities

• Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Conduct detailed investigations to gather evidence, assess liability, and determine the extent of damages.
• Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Apply litigation management strategies through the selection of counsel and evaluation.

Requirements

• High School diploma or GED (required).
• Bachelor’s Degree (preferred).
• Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
• Four years of bodily injury litigation claim handling experience or comparable claim litigation experience.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability in strategic claims handling practices.

Skills

• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

Pay

The annual base salary range for this position is $99,100 - $163,400. The actual salary will be determined by factors such as scope, complexity, location, skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards. This role is eligible for a sign-on bonus of up to $20,000.