Auto Major Case Specialist

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $99,100.00 - $163,400.00 Target Openings 1

What Is the Opportunity?

This role is eligible for a sign-on bonus of up to $20,000 Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

What Will You Do?

• Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
• Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Prepare and present detailed reports on claim status, trends and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Apply litigation management strategies through the selection of counsel and evaluation.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability of strategic claims handling practices.
• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

Must Have

• Four years bodily injury litigation claim handling experience or comparable claim litigation experience.