Major Case Specialist, Auto Liability

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Pay

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors including scope, complexity, location, skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.

Salary Range: $99,100.00 - $163,400.00

This role is eligible for a sign-on bonus of up to $20,000.

About the Role

Be the Hero in Someone's Story. When life throws curveballs—storms, accidents, unexpected challenges—YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious, and severe claims typically with full damage value for average claims ranging from $500,000 to over multi-million dollars. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

Responsibilities

• Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Conduct detailed investigations to gather evidence, assess liability, and determine the extent of damages.
• Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Apply litigation management strategies through the selection of counsel and evaluation.

Requirements

• Bachelor’s Degree.
• Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability in strategic claims handling practices.
• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

Qualifications

Four years of bodily injury litigation claim handling experience or comparable claim litigation experience.

Benefits

• Health Insurance: Employees and their eligible family members—including spouses, domestic partners, and children—are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program includes tools, discounts, and resources to help you achieve your wellness goals and caregiving needs. It also provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
• Volunteer Encouragement: Travelers has a deep commitment to the communities we serve and encourages employees to get involved. We offer a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.