Auto Facilitator II

About the role

USAA seeks a dedicated Auto Facilitator II who will facilitate and deliver training programs to attain learning objectives and meet learners' needs. This position supports employee growth and fosters a flexible work environment requiring an individual to be in the office 4 days per week.

Responsibilities

• Facilitates learning discussions, learning activities, coaching, and small group interactions.
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
• Identifies employee performance level and provides developmental feedback.
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Maintains accountability for performance results and learning solution effectiveness.
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation.
• Maintains continuing education records to include administration, coordination, and filing.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree OR 4 years of relevant education and/or experience.
• 2 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.
• Excellent written and oral communication skills.
• Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
• Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint).
• Knowledge of learning theories, adult learning principles and instructional design model.
• Experience with virtual technology and ability to deliver training remotely.
• Applicable licenses as required by LOB/Function.

Qualifications

• Minimum of 2 years’ experience handling Auto Non-Injury, Physical Damage, and/or Liability Investigation (with at least 6 Months as a Sr. Auto Adjuster).
• 2+ years of business relevant facilitation, training, or coaching experience.
• Maintain/ability to obtain applicable licenses as required: Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation (i.e. CPCU, AIC, CLU or other insurance related designations other than SCLA).
• Flexible and open to changes in work tasking and schedule, can travel up to 25% of the time and ability to work outside of core hours as needed.
• P&C professional designation.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $62,470 - $105,420.

Schedule

This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL.