Austin 27 (Anderson/FM 620) Dairy - Customer Service Rep - Full time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintain department and safety/sanitation standards, and assist customers with their needs.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Arrange merchandise on pallets for a presentable department
  • Maintain shelf tags and signage; create/prepare signage as needed
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selection
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Handle and maintain equipment properly
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Grocery: Organize and prepare the back area for night crew and trucks; prepare tags and signs
  • Texas Backyard: Passion for outdoors; complete Green Thumb training
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications

• Age Requirement: 18+
• Work Experience:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

The role functions in a fast-paced retail environment, requiring attention to detail and customer needs. Physical demands vary by department, with specific requirements for lifting, reaching, standing, and exposure to conditions like cold, loud noise, and wet environments. Reasonable accommodations may be made for individuals with disabilities.