Austin 17 (Hwy 183/Braker) RX Tech - Pharmacy Tech - Part time

About the role

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Role models/provides superior customer service and service standards
• Promotes/embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives/processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications, and others as needed)
• Orders/manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B/DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Compliance

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies/labels prescriptions by 7-point check
• Ensures privacy/confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in/ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization/presentation of pharmacy shelves
• Participates in/supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

Qualifications

• Age Requirement: 18+
• Work Experience: 3+ years of pharmacy experience (preferred), 1+ years of experience as an active retail Certified Pharmacy Technician
• Experience working in a fast-paced environment

Skills

• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system
• Knowledge/understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)
• Advanced communication skills; advanced telephone etiquette
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)
• Mathematical skills, including calculating measurements
• Ability to manage multiple priorities and shift focus between tasks
• Ability to maintain composure in high-stress situations
• Ability to work with little direct supervision; self-starter
• Welcomes working in a team-oriented environment and is open to cross-training

Education and Licenses/Certifications

• HS Diploma or GED or equivalent
• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date
• Certification as an H-E-B Pharmacy Technician
• RxEVO certification
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)

Physical Demands & Working Conditions

Function in a fast-paced, retail, office environment, working rotating shifts to meet business needs (includes nights and weekends). Stand for extended periods (up to 12 hours), regularly lift 30 lbs or more, use arms/hands in repetitive motion that require hand/finger dexterity, and meet specific vision requirements for this job, including close vision and color vision.