Austin 17 (Hwy 183/Braker) Bakery - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh products daily, ensuring compliance with food safety and sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions and assists with product selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh products
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas (e.g., set-up and clean-up processes)
• Sales:
  • Uses suggestive selling techniques and product knowledge to meet customer needs
  • Builds department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Follows department and store operating procedures
• Department-Specific Responsibilities:
  • Bakery:
    • Records production and shrink for planning
    • Assists in baking, frying, and decorating
    • Culls products for poor quality and expiration dates
  • Deli:
    • Manages service counter customers
    • Uses ordering systems and Fresh Production Planner
    • Performs inventory management (MSI, PAW)
    • Prepares catering orders for customer pickup
    • Maintains and sanitizes Deli slicers
  • Prepared Foods:
    • Serves and packages products at customer request
    • Educates customers on preparation/reheating instructions
    • Prepackages condiments for prepared foods
    • Cuts, slices, dices, and chops food for chefs

Qualifications

• Age Requirement: 18+
• Work Experience: Not specified
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, scales, label machine)
  • Strong customer service, communication, and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
• Education: HS Diploma, GED, or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training (upon hire)

Physical Demands & Working Conditions

• Fast-paced retail environment with detailed tasks
• Constant interaction with customers
• Department-Specific Physical Demands:
  • Bakery:
    • Constantly reach at waist, grasp
    • Frequently stand, walk, reach at shoulder, bend
    • Occasionally sit, reach overhead, stoop, squat, kneel, stair climb, pivot, twist, push/pull, pinch, perform fine motor movements
    • Lift 50 lbs, manage over 70 lbs
    • Exposure to wet, cold, hot conditions, and loud noise
  • Deli:
    • Constantly reach at waist, grasp
    • Frequently stand, walk, stoop
    • Occasionally reach overhead, bend, squat, kneel, stair climb, pivot, twist, push/pull, pinch, perform fine motor movements
    • Lift 55 lbs, manage over 65 lbs
    • Exposure to wet, cold, hot conditions, and loud noise

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Last revised: 8/1/2021