Austin 24 (FM 620/ FM2222) Bakery - Food Service Rep - Part time

About the role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Responsibilities

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products; assists them with selections
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; slices, packages, labels, rotates, and culls products for poor quality; assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety: Cleans and sanitizes display cases; operates / maintains equipment properly; complies with H-E-B food safety and sanitation standards; complies with department / Store operating procedures
• Additional Department-Specific Responsibilities:
  • Bakery: Records production and shrink to aid in production planning; assists in technical areas as needed (e.g., baking, frying, and decorating); culls bakery products for poor quality, expiration dates
  • Deli: Takes care of service counter Customers; uses ordering system applications; uses Fresh Production Planner; performs inventory management processes (MSI, PAW) as required; if applicable, ensures catering orders are prepared and ready in time for Customer pickup; performs all sanitation and maintenance tasks for Deli slicers
  • Prepared Foods: Serves / packages products at customer's request; educates customers on preparation / reheating instructions of prepared foods; prepackages condiments (sauces, dressings) for prepared food items; cuts, slices, dices, chops, food in preparation for chef

Qualifications

• Age: 18+
• Education: HS Diploma or GED or equivalent required
• Completion of Company Orientation required
• Food safety and sanitation training - upon hire required
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) required
• Strong customer service skills required
• Communication and interpersonal skills required
• Reading and writing skills required
• Planning and organizing skills required
• Ability to work in a fast-paced environment required

Physical demands

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; ability to lift 55 lbs, and manage in excess of 65 lbs
• Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day
• Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break the box down or ask for assistance.