Austin 26 (Parmer/Whitestone) Bakery - Food Service Rep - Part time

About the Role

Joe V’s Smart Shop, a Division of H-E-B and the largest independent food retailer in Texas, is seeking a Food Service Representative to join our team. With 9 stores in the Greater Houston area and annual sales exceeding $320 million, Joe V’s offers BIG savings and the highest wages, empowering our Customers and Partners to live enriched lives. As a Food Service Representative, you’ll play a key role in maintaining a well-stocked, well-maintained department while delivering superior customer service.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions and assists with product selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh products daily
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas (e.g., set-up, clean-up)
• Sales:
  • Uses suggestive selling techniques and product knowledge to meet customer needs
  • Builds department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
• Department-Specific Responsibilities:
  • Bakery:
    • Records production and shrink for planning
    • Assists in baking, frying, and decorating
    • Culls products for poor quality or expiration
  • Deli:
    • Manages service counter customers
    • Uses ordering systems and Fresh Production Planner
    • Performs inventory management (MSI, PAW)
    • Prepares catering orders for pickup
    • Maintains and sanitizes Deli slicers
  • Prepared Foods:
    • Serves and packages products per customer request
    • Educates customers on preparation/reheating instructions
    • Prepackages condiments for prepared foods
    • Cuts, slices, dices, and chops food for chefs

Qualifications

• Age Requirement: 18+
• Work Experience: Not specified
• Knowledge/Skills/Abilities:
  • Proficiency with computer systems and equipment (PC, scales, label machine)
  • Strong customer service, communication, and interpersonal skills
  • Reading, writing, planning, and organizing skills
  • Ability to work in a fast-paced environment
• Education: HS Diploma, GED, or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training (upon hire)

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, requiring attention to detail and customer needs. Physical demands vary by department:

• Bakery:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, reach at shoulder, bend
  • Occasionally: Sit, reach overhead/knee/floor, stoop, squat, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements, shoulder abduction
  • Lift 50 lbs, manage >70 lbs
  • Exposure to wet, cold, hot conditions, loud noise
• Deli:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, stoop
  • Occasionally: Reach overhead/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements
  • Lift 55 lbs, manage >65 lbs
  • Exposure to wet, cold, hot conditions, loud noise

Reasonable accommodations may be made for individuals with disabilities. Last revised: 8/1/2021.