Austin 26 (Parmer/Whitestone) Tortilleria - Food Service Rep - Part Time

Responsibilities

• Provide superior customer service by taking orders in person or by telephone and answering customer questions regarding products
• Prepare, package, and merchandise fresh product daily while maintaining department and food safety/sanitation standards
• Slice, package, label, rotate, and cull products for poor quality
• Use suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Clean and sanitize display cases; operate and maintain equipment properly
• Comply with H-E-B food safety and sanitation standards and department/store operating procedures

Department-Specific Responsibilities

• Bakery:
  • Record production and shrink to aid in production planning
  • Assist in baking, frying, and decorating as needed
  • Cull bakery products for poor quality or expiration dates
• Deli:
  • Take care of the service counter and customers
  • Use ordering system applications and Fresh Production Planner
  • Perform inventory management processes (MSI, PAW) as required
  • Ensure catering orders are prepared and ready for customer pickup
  • Perform all sanitation and maintenance tasks for Deli slicers
• Prepared Foods:
  • Serve and package products at customer's request
  • Educate customers on preparation/reheating instructions of prepared foods
  • Prepackage condiments (sauces, dressings) for prepared food items
  • Cut, slice, dice, chop, and prepare food for chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training – upon hire
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment with detailed and precise tasks
• Work with customers, staying attentive to their needs
• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; ability to lift 50 lbs and manage in excess of 70 lbs
• Deli: Constantly reach at waist and grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; ability to lift 55 lbs and manage in excess of 65 lbs
• Prepared Foods: Tasks may include cutting, slicing, dicing, chopping, and preparing food for chef