Audit Specialist I (COBRA/LOA/Retiree) Benefit Administration Processing (Remote)

About the role

Businessolver is a market-leading benefits technology and services provider founded by HR professionals. Our mission is to provide complete client delight through innovative solutions and services that maximize benefits program investment, minimize risk exposure, and engage employees.

Responsibilities

• Conduct weekly quality audits and communicate results to support training and development needs
• Serve as owner of one or more controls, reports, or audits
• Maintain and review process documentation to BSC standards
• Partner with Product Development teams to complete system testing and bug validations
• Identify process gaps and propose solutions
• Support client calls and inquiries when necessary
• Support our global partners and internal business operations teams with aided training and responses to inquiries
• Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
• Take accountability for entire process from receipt of work to resolution and closure
• 1st and 2nd level refund approvals
• Serve as owner for offboarding clients, including serving as the subject matter expert on internal and client/vendor calls as needed
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed

Requirements

• Bachelor’s degree or equivalent business experience in Quality Assurance (outside of a call center environment) related to business operations or client benefits administration services
• Benefit Administration experience, specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
• Proven intermediate Excel knowledge, including experience using Pivot tables, lookups, and nested functions
• Proactive problem solver with strong critical thinking and adaptability to change
• Process Documentation and Technical Writing experience a plus

Qualifications

• A passion for problem solving, quality, and a desire to drive improvement is integral to success

Skills

• Strong problem-solving and critical thinking skills
• Intermediate Excel knowledge, including Pivot tables, lookups, and nested functions
• Proactive and adaptable to change
• Experience with process documentation and technical writing

Benefits

Comprehensive benefits package available upon hire, details can be found here.

Pay

The pay range for this position is $18 - $28 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).