Audiovisual Technician - Cleveland Hospitality

About the role

Mills James is seeking a dynamic Audiovisual Technician to join our growing Cleveland Hospitality AV team. This position's primary role is to support the execution of live events and meetings at hotel and convention center sites.

Responsibilities

• Interact with the onsite property staff to maximize the effectiveness of our sales and service, and exceed our customer's expectations — always with a smile
• Attend sales meeting at the property to determine AV needs by the client
• Perform daily setup and strike of the AV equipment for meetings and events
• Manage and maintain AV equipment, ensuring appropriate inventory
• Communicate equipment maintenance needs to the MJ warehouse
• Oversee all supporting staff when needed

Requirements

• Maintain a professional appearance and attitude in an extraordinary service hospitality environment
• Possess basic knowledge of audio, video, lighting, and computers for meeting and event purposes; understanding signal flow is a key requirement; computer IT or video conferencing experience is a plus
• Proven excellent client service skills, effective communication and organizational skills — both oral and written
• Exceptional attention to the details and good troubleshooting skills
• Must be proficient in Microsoft Office
• Must have a valid driver's license, reliable vehicle, and able to drive box trucks and cargo vans
• Must be available to work early mornings, evenings, and occasional weekends
• Minimum of one year experience in the audiovisual industry

Benefits

Mills James offers a comprehensive benefits package for this full-time opportunity, including Anthem ERC health and wellness, Guardian dental and vision care, Employee Assistance Program (EAP), 401(k) and Roth 401(k), with Company Matching.