Audio Visual Hotel Technician

Duties and Responsibilities

• Meet or exceed ITA Hotel Service Standards.
• Review AV orders well in advance of events.
• Identify and secure needed equipment.
• Meet with and carefully assess guest AV needs.
• Suggest AV appropriate to best meet needs.
• Maintain ongoing contact with customers during events.
• Demonstrate a sense of urgency in fulfilling customer needs.
• Handle problems quickly and effectively in a non-invasive manner.
• Set cell phones to “vibrate” when meeting with others and during events.
• Not consume alcohol or drugs, beverages or food during setup or events.
• Perform other duties as assigned.

Interact with Hotel Staff and Guests

• Maintain a professional appearance on premises.
• Respond to ALL pages and calls within 15 minutes.
• Set and strike AV equipment in a manner that is conducive to the flow of banquet events.
• Achieves commendable Guest Satisfaction Surveys (GSS).
• Immediately bring all conflicts to the attention of ITA Area Management.
• Not share or discuss ITA business and personal issues with hotel staff.
• Willingly accommodate hotel needs during evenings and weekends.
• Attend Banquet Event Order and pre-convention meetings according to hotel schedule if required.

Manage Administrative Responsibilities

• Create a work order whenever equipment leaves ITA storage.
• Finalize and submit accurate AV charges daily AND ensure that bills are signed by hotel staff if required.
• Report the hotel needs and expectations to the Area Manager.
• Clocks in/out of Time Centre with minimal errors.
• Reports problems accessing Time Centre to IT Manager or Area Manager within 4 hours of problem.
• Certifies timesheet weekly on Monday before 10am.
• Maintains an organized and clean work area i.e. desktop and files.
• Utilizes the internet in an appropriate manner and limits usage to ITA business only.
• Perform other duties as assigned.

Equipment Management

• Maintain a clean, organized and secure equipment storage area.
• Clean equipment and check for proper working order following each use.
• Turn “on” and/or focus AV equipment upon delivery to ensure proper working order.
• Utilize weekly worksheets and/or daily logs to track equipment usage.
• Transfer equipment to other assigned sites using interoffice work orders if required.
• Send inoperable or substandard equipment to ITA headquarters for repair or replacement.
• Utilizes and reviews security cameras daily.
• Inventory equipment daily.
• Report lost, damaged or stolen equipment immediately to Area Manager.
• Files equipment incident reports within 24 hours.
• Secure ITA equipment to avoid loss or damage.
• Perform other duties as assigned.

Education and Experience

• Associates Degree or equivalent two-year college/technical school.
• Minimum one year of in-house audio visual experience and/or training.
• Equivalent combination of education and experience may be considered.

Physical Requirements

• Regularly stand, walk, sit, use hands to finger, handle or feel objects tolls, or controls, and talk and hear.
• Frequently reach with hands and arms and stoop, kneel, crouch, and crawl.
• Occasionally climb or balance.
• Regularly lift and/or move 50 lbs; frequently (less than 20% of the time) lift and/or move 100 lbs.

Benefits

• 401(k) Matching
• Health/Vision/Dental Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Referral Program