Audio Visual Technician

Key Responsibilities

• Set up, operate, test, and troubleshoot audio-visual and collaboration technologies.
• Support video conferencing platforms, conference room systems, and presentation technologies.
• Provide technical support for meetings, webinars, town halls, executive presentations, and special events.
• Perform pre-event testing, sound checks, and live meeting support.
• Troubleshoot conference room and meeting technology issues and manage support tickets through resolution.
• Maintain inventory of AV equipment, accessories, and related technology assets.
• Conduct preventative maintenance and routine testing of AV and collaboration systems.
• Aid with deployment, configuration, and upgrades of conference room and collaboration technologies.
• Document procedures, maintain operational standards, and contribute to knowledge-sharing initiatives.
• Participate in technology projects and provide after-hours support when required.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Ability to support executives, clients, and end users in high-visibility environments.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to remain professional and effective under pressure.

Experience

• 2+ years of audio-visual, collaboration technology, or technical support experience.
• Experience supporting video conferencing platforms such as Zoom, Microsoft Teams, and similar solutions.
• Experience with conference room technology, presentation systems, and AV equipment.
• Familiarity with AV control platforms, room scheduling systems, and ticketing tools preferred.
• Strong knowledge of Microsoft 365 and Office applications.
• Experience supporting executive meetings, client-facing events, or professional services environments preferred.