Audio Visual Tech - Memorial / City Center

About the role

Oversee the audio/video (A/V) systems across the campus. Assist property teams with ensuring conference rooms are set up and functioning properly for daily use. Provide level 1 technical support for A/V systems and equipment.

Responsibilities

• Check the A/V systems in each room on a regular basis to ensure the equipment is functioning properly
• Set up the A/V systems and configure the spaces as needed to facilitate requested reservations
• Respond to technical issues/needs in amenity spaces from tenants, guests, and property teams
• Coordinate with A/V equipment installers for warranty support, maintenance, installs, and replacements
• Assist property management and engineering teams with requests pertaining to conference spaces
• Be available and on-site for critical meetings to address any A/V issues that may arise
• Stay abreast of the latest A/V technology and trends
• Continuously test and learn new A/V technology
• Make informed decisions regarding new A/V technology to improve tenant and employee experience in a cost-effective manner

Requirements

• A/V technology certifications are preferred
• 3-5 years of experience supporting A/V systems with Crestron equipment
• Working knowledge of A/V system concepts, infrastructure, wiring, and essential equipment
• Working knowledge of Microsoft Teams equipment, configurations, and software operation
• Ability to interpret wiring diagrams and installation drawings
• Ability to troubleshoot general A/V technical issues involving hardware, software, cabling, and connected room equipment
• Ability to work alone or on a team

Skills

• Excellent communication (written, verbal, and listening) and interpersonal skills
• Superior organizational skills and attention to detail
• Proven ability to deliver high-quality customer service
• Ability to triage and prioritize support requests quickly
• Ability to work after hours and weekends as needed
• Ability to work in high-pressure and time-sensitive situations

Physical Demands

• Requires sufficient personal mobility and physical reflexes to function in a general office environment
• Must be able to lift boxes/items up to 50 pounds

About Metronational

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston, with its core interest in the Memorial City mixed-use development. The company values teamwork, loyalty, integrity, and professionalism, and has received several awards, including:

• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places To Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite