Event Technician, Audio Visual - Minneapolis Marriott City Center

About the role

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure that their needs are met, and the equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed.

Requirements

• Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
• Physical demands: Sitting 2-3 hours; Standing 4-5 hours; Walking 4-5 hours; Stooping 2-3 hours; Crawling 2-3 hours; Kneeling 2-3 hours; Bending 2-3 hours; Reaching (above head) 2-3 hours; Climbing 0-1 hours; Grasping 4-5 hours.
• Lifting Requirements: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs occasionally.
• Carrying Requirements: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs never.
• Auditory/Visual Requirements: Close Vision continuously; Distance Vision continuously; Color Vision frequently; Peripheral Vision occasionally; Depth Perception frequently; Hearing continuously.
• Pushing/Pulling Requirements: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; Over 100 lbs occasionally.

Qualifications