Audio Visual Service Technician

Duties

• Work with staff to ensure a competitive and accurate quote is developed for the customer for service work.
• Assist staff and clients in identifying any problems or needs prior to start of service work.
• Respond to customers' service-related issues promptly and work directly with customers to establish service timeline and completion date.
• Cook up with purchasing to expedite equipment or parts as necessary.
• Cook up with other Service Technicians and Service Manager.
• Work with administration to ensure accurate and timely billing to customer for service and parts provided.
• Manage multiple service projects.
• Aid in preventive maintenance of customer equipment.
• Accurately track time sheets, service/installation tickets and inventory items.
• Read and interpret wiring diagrams, schematics, and blueprints.
• Other duties as required or assigned by company management.

Requirements

• A two-year electronics degree from an accredited college or university, or a minimum of 5 years working experience in the electronics field is required.
• A minimum of an InfoComm CTS certification and base level programming and product training/certification by equipment manufacturers such as Crestron, AMX, Extron, QSC, BIAMP, BSS, JBL, Shure, Allen & Heath, Yamaha, Digico, Atlas, Da-lite, Crown, Samsung, LG, Sony, Middle Atlantic, Premier, Polycom, and Lifesize among others.
• Experience and familiarity with electronic test equipment commonly used in electronic equipment test and repair.
• Ability to manage multiple tasks simultaneously and work well with our clients and other employees.
• Excellent written and verbal communication skills to communicate clearly and in a non-technical manner with the client, staff, and vendors.
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Superior customer service skills.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• Valid and current driver’s license.

Qualifications

• Some overnight, out of town travel may be required.

Skills

• Electronic test equipment
• Wiring diagrams, schematics, and blueprints

Benefits

• Competitive pay
• Complete benefits
• Monthly cell phone credit
• Relaxed work environment
• Flexible scheduling (no weekends)
• Advancement opportunities

Pay

• N/A

Schedule

• N/A