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Jobs · OTHR · Tennessee

Audience Support Associate

K-LOVE · Franklin, TN · 3 wk ago
OTHRFull-time

Overview

Called to K-LOVE Inspiring People to Move Closer to Jesus
At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

Here's What We're Looking For...

  • Absorbed in Jesus and called to be part of a ministry that places Christ at the center of everything we do

  • Associates Degree or equivalent experience

  • Spanish language proficiency preferred

  • Minimum 1 year of experience working in a customer service environment

  • Previous ministry training and experience preferred (volunteer, leadership, or staff training)

  • Demonstrate knowledge of Christian/Biblical approach to customer service

  • Demonstrate understanding and knowledge of Scripture

  • Excellent interpersonal and communication skills with the ability to develop sincere business and ministry relationships

  • Demonstrate ability to work independently, problem solve, and multi-task

  • Strong computer skills; knowledge of Microsoft Office products (Word, Excel, Outlook), SharePoint, Studio Enterprise, Pray4One, and Interactive Scripter software in addition to Social Media forums and smart devices

  • Minimum keyboard speed of 45 WPM

  • Ability to multi-task inbound/outbound calls, verbal/written communication, moving forward with accuracy and excellence

  • Exhibits versatility and flexibility

  • Regularly adapts to change while maintaining a positive attitude and high productivity

  • Demonstrate ability to represent ministry professionally and maintain listener confidentiality

  • Commitment to the culture, mission and values of K-LOVE

  • Must be able to work holidays as needed

What You'll Be Doing...

  • Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team
  • Practice the “5 C's” of service on every call where they are applicable
  • Answer audience support calls and complete prayer edits in the Pray4One system
  • Screen for appropriate support based on caller communication
  • Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary
  • Provide professional and personal experience demonstrating empathy and care about the caller’s struggles, needs, and concerns
  • When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls
  • Meet and exceed minimum expectations for work production, quality, and availability for calls
  • Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through
  • Collaborate with other departments as appropriate
  • Assures a high level of accuracy when providing information about K-LOVE
  • Effectively collaborate and communicate with peers
  • Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health
  • Participate in additional training as necessary to keep skills current
  • Maintain a high degree of confidentiality with listener information and records

What Can We Offer You?

  • Industry leading Medical, Dental & Vision coverage
  • Short/long term disability and life insurance
  • Robust 401K with company match
  • Generous PTO, holiday and sick pay
  • Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
  • Leverage Leadership and Career Development Programs

Qualifications

  • ious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.

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