Attendant - Casino Service Bar

About the role

This person is responsible for providing superior guest service to ensure that all guests have an unforgettable experience. Stocking and efficient service across the casino floor are essential functions of the role.

Responsibilities

• Pick up fully loaded carts from the Warehouse and stock deliveries in the service bars.
• Follow Ohio health and Hard Rock sanitation standards to maintain and clean the service bar area, including:
  • Washing bar mats
  • Cleaning glassware and restocking it
  • Loading boxes and ensuring pars are met
  • Stocking beer, wine, liquor, and mixers
  • Mopping floors
  • Emptying trash and delivering it to the receptacle
  • Cleaning and resetting coffee machines, including espresso units
  • Daily maintenance on Coke machines, including filling BIBs and nozzles
  • Wiping shelving and maintaining a neat work environment
• Use DipIt in sinks nightly to clean.
• Keep the beverage service well neat and orderly throughout the shift.
• Perform timely service in a friendly and courteous manner.
• Initiate and engage in conversation with all guests in a professional and friendly manner.
• Work with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
• Communicate with management to rectify all customer needs, comments, or incidents.
• Adhere to all established policies, procedures, and guidelines.

Requirements

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must possess excellent customer service and communication skills.
• Requires the ability to work within a team environment.
• Must be able to stand or walk a minimum eight-hour shift and work inside the assigned bar area in the venue.
• Must be observant and quick to respond to various situations while multitasking.

Qualifications

• Attention to detail
• Positive, can-do attitude
• Customer service experience

Work Environment

The casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke, excessive noise, and constant exposure to the general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.