Attendant - Casino Public Space

About the Role

The Floor Attendant, under the direction of the Public Space Supervisor, is responsible for maintaining clean and attractive public and employee areas within the facility.

Responsibilities

• Deep clean, sanitize, and maintain attractive front and back of house spaces
• In observation of safety requirements, service assigned areas using provided chemicals and equipment according to established procedures
• Perform other duties associated with public area housekeeping as assigned
• Operate and keep clean equipment used for sweeping, vacuuming, brushing, polishing, and more
• Follow internal procedures for signing in and out equipment, radios, and master keys
• Provide excellent customer service for internal and external guests
• Take responsibility for the cleanliness of public spaces
• Recognize and respond to spills or other calls requiring immediate attention
• Use wet floor signs to ensure guest and employee safety around wet areas, spills, or other cleaning
• Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Other duties as assigned

Qualifications

• High school diploma or GED, or equivalent is preferred
• Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred
• Must possess outstanding guest service skills
• Must be detail oriented
• Must have high standards of cleanliness
• Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral, and written communication skills
• Meticulous, organized, and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact the entire operation

Physical Demands

• Ability to stand and sit for extended periods of time
• Ability to walk distances
• Ability to lift 30 to 40 lbs
• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell
• Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus
• The casino environment is hectic, fast-paced, and often crowded and noisy
• May be exposed to casino-related environmental factors including, but not limited to, excessive noise and constant exposure to the general public

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: https://www.gotoworkhappy.com/benefits.