Attendance Performance Manager

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, striving to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations across 27 countries on 5 continents.

WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries. A career with us opens up a world of opportunities to develop your existing skills, learn new skills, and experience working with different customers and cultures with the sole aim of always delivering a world-class service. We provide a full-service capability that includes aviation cargo, airline passenger, and aviation ramp services. Our team consists of highly trained, highly skilled, and confident airport service professionals supported by local training and development.

About the Role

The Attendance Performance Manager is responsible for overseeing and managing employee attendance compliance, including tracking attendance records, administering attendance point systems, and ensuring consistent and fair application of disciplinary actions. This role plays a critical part in maintaining workforce accountability, supporting operational efficiency, and ensuring adherence to company policies and legal requirements.

Responsibilities

• Attendance Management
  • Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
  • Administer the organization's attendance point system, ensuring timely and consistent updates.
  • Monitor attendance trends and identify patterns of concern or policy violations.
  • Partner with HR and leadership to address attendance issues proactively.
  • Develop attendance incentive programs to encourage positive attendance behaviors.
• Disciplinary Administration
  • Enforce company attendance and conduct policies through consistent disciplinary actions.
  • Issue and track corrective actions, including verbal warnings, written warnings, final warnings, and escalated termination measures.
  • Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws.
  • Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents.
• Policy Compliance & Process Oversight
  • Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline.
  • Conduct audits of attendance records and disciplinary actions for accuracy and consistency.
  • Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
  • Ensure employees on the job injuries (OJI) are coded appropriately in the system.
• Reporting & Analysis
  • Create attendance tracking methods to monitor next steps in attendance disciplinary measures.
  • Generate regular reports on attendance metrics, point system status, and disciplinary actions.
  • Analyze data to identify trends, risks, and opportunities for improvement.
  • Provide recommendations to leadership to improve attendance management and employee accountability.
• Employee & Manager Support
  • Serve as a subject matter expert for attendance policies and disciplinary procedures.
  • Train supervisors and managers on attendance tracking systems and disciplinary processes.
  • Address employee inquiries regarding attendance, points, and corrective actions.
  • Collaborate with HR on escalated employee relations issues.

Requirements

• Minimum three (3) years of experience in Operations, workforce management, and/or human resources.
• Proficiency in HRIS, AOD, timekeeping, or workforce management systems.
• Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook).
• Excellent organizational and record-keeping skills for review and storage of employee attendance files and compliance tracking.
• High attention to detail and accuracy.
• Strong analytical and reporting skills.
• Experience managing attendance systems and employee discipline processes preferred.
• Three (3) years in a Union environment preferred.

Physical Requirements / Working Conditions

This role requires the ability to remain in a stationary position for extended periods, operate a computer and office equipment, communicate effectively, and occasionally move items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Access your pay when you need it through the DailyPay app.
• On-the-spot awards offered through the Awardco Platform, including gift cards and more.
• Multiple options for quality medical care for both full and part-time employees.
• Travel discounts, pet insurance, discount shopping, and more.
• Wellness programs offered to all employees.
• 401k program available.
• Opportunities for internal mobility and transfers.