ATTAIN Lab Coordinator, NYC - Staten Island

About the role

ATTAIN (Advanced Technology Training and Information Networking) is a statewide technology initiative funded by New York State to provide urban and rural communities access to training and technology. The ATTAIN Lab Coordinator will work at the Berry Community Center in Staten Island, NY, reporting to the SUNY UCAWD ATTAIN Statewide Coordinator. The role provides on‑site and remote coordination and facilitation of lab activities, including participant intake, needs assessment, software navigation support, IT support training, and overall lab management, in coordination with the host agency and ATTAIN project staff to meet enrollment, usage, and outcomes outlined in the performance objectives and Program Year Plan.

Responsibilities

• Proficient delivery of ATTAIN services and self‑paced resources (Academic Preparation, Career and Technical Education, ESL and Language Learning, Microsoft Certification training resources, and additional online third‑party resources)
• Conduct ATTAIN enrollment process and maintain participant records
• Determine participant Temporary Assistance for Needy Families (TANF) eligibility
• Facilitate remote and in‑person orientation and training to enrolled participants
• Proctor certification exams through ATTAIN's Certiport Authorized Testing Centers
• Create and maintain a clean, comfortable, and orderly learning environment in the lab
• Report technical issues and their resolutions to UCAWD, Program Coordinator, and Program Manager
• Maintain participant records using ATTAIN's Learning Management System and third‑party courseware accounts
• Conduct social media outreach and promotional activities as approved by UCAWD, Program Coordinator, and Project Manager
• Provide participant self‑paced learning assistance and navigational or technical support remotely or in person
• Support and track participant self‑paced learning performance and outcomes
• Submit monthly status reports and maintain regular communication with UCAWD, Program Coordinator, and Project Manager
• Assess potential partnerships based on strategic fit, alignment with organizational goals, and potential impact on the lab's mission and objectives
• Nurture ongoing relationships with partners, collaborators, and referral sources to strengthen engagement and maximize collaboration and referral opportunities
• Maintain an up‑to‑date monthly lab calendar
• Ensure policies and procedures of the host institution and The Research Foundation for The State University of New York are followed
• Evening and weekend hours (as applicable)
• Travel (as applicable)
• Other duties as assigned

Requirements

• Associate's Degree with a minimum of 2 years of relevant experience in self‑paced, online learning platforms and/or Learning Management Systems (or an equivalent combination of education and experience)
• Experience managing enrollment accounts and intake processes using an online management system
• Experience with computer software applications
• Ability to troubleshoot IT productivity software, applications, and services
• Experience working with underserved/underprepared populations
• Strong interpersonal, oral, and written communication skills
• Strong organizational and presentation skills
• Proficient working knowledge of Microsoft Office applications
• Ability to promote professional and ethical behavior
• Ability to work independently as well as part of a team

Qualifications

• Bachelor's degree in education or a related discipline (strongly preferred)
• Bilingual (English/Spanish) preferred
• Two or more years' experience working with adult population (training, advising, and/or mentoring)
• Experience working with Temporary Assistance for Needy Families (TANF) recipients
• Experience in community outreach
• Microsoft certifications

Skills