ATM Technical Support Specialist

PAI (A Brink's Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk role. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs, and other related tasks. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues.

Responsibilities

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians.
• Assist with various tasks as assigned.
• Perform related duties as business needs present themselves, within your scope of practice.

Requirements

• High School Diploma or equivalent (required).
• Strong technical, problem-solving, and communication skills.
• Basic computer knowledge (understand PC components and their basic function).
• Interest in technology.

Skills

• Basic computer knowledge (components and connections).
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue).
• Customer-focused.
• Ability to proactively monitor ATMs for errors with minimal supervision.
• Remain professional at all times.
• Ability to multi-task and navigate computer applications quickly (basic office skills).
• Learn quickly when facing new problems and actively seek needed information from all available resources.
• Ability to succeed in a fast-paced environment.
• Ability to take ownership of issues through completion as needed.
• Work well with others to solve customer issues.
• Microsoft Office suite; specifically Outlook and Excel.
• Ability to learn other software programs quickly.
• Able to use dual computer monitors efficiently.
• Work in multiple systems to achieve a task.

Working Conditions

• This work is performed in a business office setting.
• The working environment in the call center can be distracting due to noise.
• This position requires continuous looking at a computer screen and sitting while handling calls.
• Daily contact with management and with co-workers.
• Work can be stressful and requires a calm, patient demeanor.
• Lifting of 10 pounds or less, which can be accommodated.

Pay

$20/hour

Location

Billings, MT Office