Atlassian - Jira Administrator

Primary Responsibilities

• Participate in regular administration team meetings to prioritize user support requests, operational issues, system enhancements, and maintenance activities.
• Administer and support Atlassian Data Center applications, including Jira, Confluence, Bitbucket, Bamboo, and Crowd.
• Administer and support CollabNet Subversion (SVN) repositories, including repository creation, access management, branching strategies, repository maintenance, and migration activities.
• Design, configure, and maintain projects, spaces, repositories, workflows, permission schemes, screens, issue types, build plans, and user access controls.
• Perform installation, upgrades, patching, configuration, migration, and lifecycle management of Atlassian and SVN platforms.
• Monitor platform health, availability, performance, and capacity to ensure optimal system operation.

Security & Compliance

• Implement and maintain application security controls, authentication integrations, and authorization models.
• Manage Crowd integration, LDAP/Active Directory synchronization, and application-level access provisioning.
• Ensure compliance with organizational security requirements, audit requirements, and configuration management processes.
• Support security assessments, vulnerability remediation, and system hardening activities.

Integration & Automation

• Develop and support integrations between Atlassian products, SVN repositories, and enterprise systems.
• Utilize APIs, scripting, and automation tools to streamline administration, reporting, and provisioning tasks.
• Support Application Links, certificates, DNS configurations, and system interoperability requirements.
• Evaluate and implement automation opportunities that improve operational efficiency and user experience.

Platform Strategy & Technical Leadership

• Analyze system metrics, utilization trends, and performance data to support capacity planning and future growth initiatives.
• Provide technical guidance and mentoring to junior administrators and support personnel.
• Recommend platform improvements, architecture enhancements, and process optimizations.
• Collaborate with stakeholders to gather requirements and translate business needs into scalable technical solutions.

User Support

• Provide Tier 2 and Tier 3 support for Atlassian and SVN platforms.
• Troubleshoot complex application, integration, authentication, and performance issues.
• Create and maintain technical documentation, operational procedures, and user guidance materials.
• Partner with development and project teams to implement solutions that align with business and security requirements.