Atlassian-JIRA Administrator

About the role

Reporting to the Business Partner, A&D IT, this hybrid role is based in Buffalo, NY. The Atlassian-JIRA Administrator provides advanced administration, engineering, support, and governance of enterprise collaboration and software development platforms, including Atlassian Data Center applications (Jira, Confluence, Bitbucket, Bamboo, and Crowd) and CollabNet Subversion (SVN) repositories. The role serves as a technical lead responsible for platform architecture, lifecycle management, security, performance optimization, integrations, automation, and user support across development and project management environments. The successful candidate will collaborate closely with engineering, software development, cybersecurity, infrastructure, and program management teams to deliver highly available, secure, and scalable solutions aligned with business and program objectives.

Responsibilities

• Platform Administration & Engineering
  • Participate in regular administration team meetings to prioritize user support requests, operational issues, system enhancements, and maintenance activities.
  • Administer and support Atlassian Data Center applications: Jira, Confluence, Bitbucket, Bamboo, and Crowd.
  • Administer and support CollabNet Subversion (SVN) repositories, including repository creation, access management, branching strategies, repository maintenance, and migration activities.
  • Design, configure, and maintain projects, spaces, repositories, workflows, permission schemes, screens, issue types, build plans, and user access controls.
  • Perform installation, upgrades, patching, configuration, migration, and lifecycle management of Atlassian and SVN platforms.
  • Monitor platform health, availability, performance, and capacity to ensure optimal system operation.
• Security & Compliance
  • Implement and maintain application security controls, authentication integrations, and authorization models.
  • Manage Crowd integration, LDAP/Active Directory synchronization, and application-level access provisioning.
  • Ensure compliance with organizational security requirements, audit requirements, and configuration management processes.
  • Support security assessments, vulnerability remediation, and system hardening activities.
• Integration & Automation
  • Develop and support integrations between Atlassian products, SVN repositories, and enterprise systems.
  • Utilize APIs, scripting, and automation tools to streamline administration, reporting, and provisioning tasks.
  • Support Application Links, certificates, DNS configurations, and system interoperability requirements.
  • Evaluate and implement automation opportunities that improve operational efficiency and user experience.
• Platform Strategy & Technical Leadership
  • Analyze system metrics, utilization trends, and performance data to support capacity planning and future growth initiatives.
  • Provide technical guidance and mentoring to junior administrators and support personnel.
  • Recommend platform improvements, architecture enhancements, and process optimizations.
  • Collaborate with stakeholders to gather requirements and translate business needs into scalable technical solutions.
• User Support
  • Provide Tier 2 and Tier 3 support for Atlassian and SVN platforms.
  • Troubleshoot complex application, integration, authentication, and performance issues.
  • Create and maintain technical documentation, operational procedures, and user guidance materials.
  • Partner with development and project teams to implement solutions that align with business and security requirements.

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related technical discipline; or equivalent professional experience.
• Over 5 years of experience administering enterprise applications, development tools, or collaboration platforms.
• Over 3 years of hands-on experience administering Atlassian Data Center environments.
• Experience administering one or more of the following Atlassian platforms: Jira, Confluence, Bitbucket, Bamboo, Crowd.
• Experience administering CollabNet Subversion (SVN) repositories and access controls.
• Experience with Microsoft Windows Server environments.
• Experience installing, configuring, upgrading, and migrating enterprise applications.
• Experience implementing and managing role-based access controls and authentication solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work independently while also collaborating within a team environment.

Desired Qualifications

• Experience administering Jira workflows, schemes, screens, automations, and project configurations within governed environments.
• Experience supporting Bitbucket repositories and source code management best practices.
• Experience supporting Bamboo build agents, CI/CD pipelines, and integration with source control systems.
• Experience administering Confluence spaces, templates, permissions, and knowledge management solutions.
• Experience with Crowd integration and enterprise identity management.
• Experience planning and executing Atlassian or SVN platform migrations.
• Experience managing repository migrations between SVN and Git-based systems.
• Familiarity with Microsoft SQL Server and database administration concepts.
• Proficiency in Python, PowerShell, Groovy, Java, or similar scripting/programming languages.
• Experience with REST APIs and Atlassian plugin administration.
• Experience with SSL certificates, Application Links, DNS, and load-balanced environments.
• Understanding of backup, disaster recovery, and high-availability architectures.
• Atlassian certifications are highly desired.

Special Requirements

This position requires the ability to obtain and maintain US Security Clearance.

Salary

Buffalo, NY: $100,000.00–$140,000.00 Annually