Athletic Facility Manager

Directly reporting to the Associate Athletic Director for Facilities & Operations, this position is responsible for managing day-to-day operations at the tennis facility in addition to servicing facility users. Acts as a main point of contact for all activities in the tennis center including open recreational hours, varsity matches, tournaments, and rentals.

Responsibilities

• Enforces procedural rules and regulations.
• Monitors personal safety of athletic facility users.
• Manages the membership software.
• Schedules use of facility and monitors compliance with schedules.
• Evaluates and seeks opportunity for revenue at the tennis facility.
• Hires and schedules part-time staff for membership programming and rental events.
• Trains staff on member transactions, rules, and regulations.
• Maintains security of facility and equipment; opens and closes facility.
• Inspects and maintains the general condition of facilities; recommends and assists with minor repairs.
• Completes financial reports to update Athletic Business Office; maintains budget for tennis facility needs.
• Operates, maintains, and dispenses specialized equipment, tools, and vehicles.
• Works with Director of Rentals to execute contracts for external events at the tennis facility and other Yale Bowl Complex (YBC) facilities.
• Meets with constituents on event logistics and acts as lead for tennis facility rentals.
• Acts as secondary lead to Director of Rentals for external summer events as needed.
• Serves as lead liaison at Yale Bowl Athletic Complex facilities; addresses issues and submits service requests.
• Ensures facilities are locked and unlocked at appropriate times.
• Coordinates with external vendors for timely maintenance of the facility.
• Ensures POS system reflects facility programming and other needs for YBC facilities.
• Adheres to all Yale University, Ivy League, and NCAA rules and regulations.
• Performs additional duties as assigned in support of facilities and operations.
• Plans and manages the scheduling, logistics, and operations of all events and programs for the facilities.
• Responsible for the management of special event and facility rentals.
• Serves as the Facilities Event Manager for all large rental events and assigned intercollegiate events.
• Estimates budget requirements for assigned areas.
• Plans and schedules all maintenance and repair work for assigned facilities.
• Coordinates the use of assigned athletic facilities for summer camps.
• Develops and implements facility policies regarding safety, security, liability, maintenance, ADA, budget, and personnel.

Requirements

• Nights and weekend availability are required; hours are subject to change.
• Strong written and oral communication skills.
• Ability to communicate with coaches, administrators, internal/external groups, vendors, and Yale Facilities.
• Strong organization and attention to detail.
• Ability to analyze, evaluate, and develop recommendations for efficiencies in operations.
• Proficient in computer operation and Microsoft Office suite.
• Ability to learn 25 Live (scheduling software), membership software, POS Systems, and other job-specific programs.
• Ability to multi-task, work under pressure, and meet deadlines.
• Set-up and breakdown equipment for matches, tournaments, and events.
• General understanding of tennis rules and match operations.

Qualifications

• Bachelor's degree in a related field and three years of related experience or equivalent combination of education and experience.
• Master’s degree preferred.
• At least 1 year of tennis and customer service experience preferred.

Schedule

Part time, on-site. Nights and weekend availability are required; hours are subject to change.