At Your Service Agent

Job Duties

• Answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Desired Qualifications

• Previous guest service experience required.
• Hospitality or hotel experience preferred.
• A friendly and professional demeanor.
• The ability to multitask.
• Strong computer skills.
• A High School Diploma is required.

Behaviors Preferred

• Loyal: Shows firm and constant support to a cause.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Motivations Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.