Service Desk Agent

What Success Looks Like

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

• Supports hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day-to-day questions related to client incidents, requests and queries.

Requirements

High School Diploma or GED required. May require technical certification or Associate Degree. Generally, 1-2 years’ experience in area of responsibility.

Qualifications

Highly developed communication and interpersonal skills.

Skills

Problem-solving skills, analytical skills, customer service skills, technical knowledge, ability to work independently and as part of a team.

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!

We’re committed to supporting work-life balance and investing in your future success.

Pay

N/A

Schedule

N/A

Video Interview

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

US job seekers unable to review the job opportunities herein, or cannot otherwise complete their expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).

US job seekers can find more information about Unisys’ EEO commitment here.