Asst Dept Manager - Food Svc

About the role

Responsible for actively participating, training, and mentoring the food service department crew members to enthusiastically demonstrate, educate, and sell in-store delicatessen products. Assists with leadership, planning and assigning work, coaching sessions, and administering discipline when needed. Conducts daily team huddles to communicate sales goals and reinforce guest service expectations.

Responsibilities

• Prepares delicatessen products for sale by incorporating ingredients to create fresh salads and entrées, slicing meat and cheese for charcuterie, frying and roasting chicken, packaging, pricing, labeling, and merchandising products following established department and company policies and procedures.
• Assists with leadership to food service department crew members including: planning and assigning work, coaching sessions, and administering discipline when needed, providing training, addressing complaints, and resolving problems.
• Conducts daily team huddles during each shift in order to communicate sales goals and to reinforce guest service expectations with all bakery department crew members.
• Writes and places orders for all products and supplies. Checks in order when load is received and dates, stocks, and organizes all dry storage and coolers.
• Writes daily plans and weekly work schedules that anticipate the needs of the business.
• Rotates merchandise and maintains displays ensuring products meet the freshness guarantee at all times.
• Coordinates validation, item authorization, sign making, and all food service department related POS maintenance.
• Ensures all displays are properly stocked.
• Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
• Complies with all food and workplace safety rules and regulations.
• Ensures safety, cleanliness, and sanitation of work area and equipment.
• Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
• Stays updated on weekly specials, coupons, and other company promotions that encourage an environment that delights our guests.
• Works in and cultivates a team-oriented work environment that inspires collaboration and cooperation.

Qualifications

• Department operations experience or equivalent education to be knowledgeable of the nature of every position within the department.
• Ability to learn basic knowledge of all products carried in the department including willingness to taste and evaluate delicatessen products.
• Ability to follow instructions and procedures for proper handling of knives and other food service equipment.
• Strong work ethic with ability to follow instructions and procedures applying effective time management skills.
• Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, complete sales transactions, and calculate discounts.
• Ability to use Microsoft Office suite.
• Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers, and leadership.
• Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools without allergic reaction.
• Ability to work around food ingredients, produce, and spices without allergic reaction.
• Must be at least 18 years of age due to equipment use and work environment.
• Current State Food Handler's Permit must be maintained.

Work Environment

• Work space will be primarily in a kitchen environment with exposure to machine-induced background noise, ice/wet areas, hot grills, fryers, slicers, freezers, and refrigerated areas.
• Will be required to join a labor union.
• Physical activity: Lifting (25-50 lbs. routinely), standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting.
• Tools and equipment: Oven, fryer, steamer, microwave, toaster, chill blaster, knives, rotisserie, wrapper, cooking utensils, slicer, grater, box knife, pans/bowls/dishes, fountain drink machine, ice machine, scale, computer, printer, telephone, Telzon, shopping cart, garbage compactor, bailer, pallet jack, flat bed, hand truck, ladder, calculator, dishwasher.
• Cleaning supplies: hand soap, hand sanitizer, glass and multi-surface cleaner, floor degreaser, pot/pan detergent, block whitener, bio-shield drain treatment, food grade lubricant.
• Personal Protective Equipment: cut-resistant gloves, fryer gloves, heavy cotton oven mitts, heavy cotton sleeves, silicon oven mitt, heavy cotton gloves, goggles.