Associate Wholesale Operations Analyst

About the role

As an Associate Wholesale Operations Analyst, you will work closely with internal and external customers to satisfy specific requirements. You will assist in the creation and maintenance of truck rack account data in SAP and various terminal automation systems, providing continuous support to customers and consumers in a prompt, professional, and confidential manner. Escalate issues to a higher-level analyst when necessary to resolve.

Responsibilities

• Manage customer and carrier master data in SAP, including new account setup, maintenance, updates, deletions, loading privileges, and account inactivations to ensure accurate and uninterrupted business operations.
• Maintain customer loading and terminal access data across SAP and related systems, including verification of carrier insurance, carrier access agreements, and loading authorizations.
• Investigate, resolve, and communicate billing, loading, account, and data-related issues with customers, carriers, terminal personnel, and internal stakeholders to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional departments, including Sales, Credit, Billing, Tax, Product Supply & Distribution, and Accounting, to research issues, resolve discrepancies, and support operational processes.
• Monitor data integrity and system accuracy by reviewing error reports, correcting data inconsistencies, and ensuring continuous processing and invoicing through SAP.
• Maintain compliance and documentation requirements by retaining electronic records, processing requests in accordance with company policies, Sarbanes-Oxley requirements, and established guidelines.
• Support customer service and operational excellence initiatives by managing customer inquiries, administering website portal access, preparing management reports, escalating complex issues, and participating in process improvement activities.

Requirements

• Able and willing to work on-site, in-person at the Valero San Antonio location.
• High School Diploma or GED required.

Qualifications

• Bachelor’s or higher-level degree in business or a related field preferred.
• 1 year of related customer service experience preferred.
• Experience in the transportation fuels industry preferred.
• Experience using SAP and/or Impromptu systems preferred.

Benefits

• Competitive pay and annual bonus program.
• 100% match on 401(K) up to 7%, with immediate vesting.
• Company-sponsored pension plan.
• Comprehensive healthcare and wellness programs.
• Onsite daycare center.
• Onsite employee and family wellness centers (physician & pediatrician).
• Onsite pharmacy.
• State-of-the-art 24-hour fitness center free for employees and spouses, with access to tennis and basketball facilities.
• Onsite cafeteria open for breakfast and lunch.
• Sprawling campus with walking paths and access to biking trails.

Benefits described above are highlights only, subject to an employee’s eligibility and work location.

Pay

This position is salaried nonexempt status, which means you are eligible for overtime pay. Position level and salary will be commensurate with qualifications and experience.

Primary Location: US-TX-San Antonio