Associate Vice President, Solutions, Revenue Optimization - Remote

Responsibilities

• Attend meetings (in person or virtually) to understand the client’s background and operations
• Send questionnaires to the client to understand their requirements, if needed
• Conduct assessment studies for clients, usually at the client’s offices (or remotely in some cases)
• Identify client goals and objectives for each clinical function or activity
• Identify areas of improvement for the client
• Identify potential IKS solutions that might meet the client’s needs
• Define the scope of work and the specific activities that IKS will perform
• Identify how we will structure the workflow, i.e. hand-offs between the IKS team and the client team
• Identify the operational model and organization structure for the India-based delivery team
• Identify what metrics we would track to determine if our service delivery was successful
• Create an implementation roadmap for the key activities in setting up and starting operations
• Estimate the financial benefits (cost reduction, revenue increase, etc.) and non-financial benefits (patient satisfaction, onboarding new physicians, etc.) that clients could achieve from the IKS solution
• Create/write proposals, case studies, brochures/leaflets, and other client-facing materials
• Supervise, coach, and support the India-based Director or Manager of Solutions
• Provide inputs to the IKS Product Management team to help improve our products/services
• Attend client meetings with the IKS sales team as needed

Qualifications / Requirements

• Bachelor's Degree, Masters preferred
• 12 - 15 years experience in client-facing, managerial, consultative roles in healthcare technology or services, including Revenue Cycle Management, with at least 5 years at a Director level
• Prior experience in revenue cycle consulting, i.e. conducting assessment studies, writing reports, etc., especially in the acute care/hospital setting
• Innovative thinking, diagnostic skills, and problem-solving skills
• Ability to work in an entrepreneurial environment with multiple stakeholders across geographies
• Ability to coach, support, and supervise other team members
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong skills in MS Office and/or Google tools, including PowerPoint / Google Slides and Excel / Google Sheets

Desirable

• Experience in taking a new product or service to the market in the US healthcare industry
• Experience in healthcare workflow optimization or performance improvement
• Experience with healthcare technology implementation, technology development, etc.