Associate Training & Communication Specialist

Location: Remote
Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Training & Communications Specialist to support the design, development, delivery, and maintenance of training and communications products for enterprise data, analytics, governance, and artificial intelligence initiatives. The specialist will develop engaging learning experiences for adult professional audiences using e‑learning, multimedia, written, and instructor‑led formats, and will translate technical concepts into accessible materials that enable users to adopt new data, analytics, and AI capabilities.

Responsibilities

• Design and develop training content supporting data literacy, AI literacy, analytics, governance, and related modernization initiatives.
• Develop competency‑based learning experiences aligned with defined learning objectives and audience needs.
• Apply adult learning principles and andragogical best practices when designing instructional content.
• Create training products across multiple delivery formats, including interactive e‑learning modules, written articles and reference materials, voice‑over slide presentations, short‑form instructional videos, instructor‑led training materials, interactive exercises, and knowledge checks.
• Develop multimedia and interactive content that makes technical concepts accessible to diverse professional audiences.
• Create assessments and other instruments to measure learner understanding and competency.
• Develop facilitator guides, instructor materials, and supporting resources that enable Government staff and Educational Technologists to independently deliver training.
• Produce user guides, job aids, quick‑reference guides, FAQs, and other performance‑support materials.
• Support development of data literacy and AI literacy resources for enterprise users.
• Produce stakeholder engagement materials and communications products supporting data and technology initiatives.
• Develop communications materials supporting adoption of data governance processes and policies, analytics modernization, data literacy initiatives, AI and automation capabilities, and new data platforms and analytical products.
• Translate technical and program information into clear, concise content appropriate for non‑technical audiences.
• Support communications planning and stakeholder outreach across modernization workstreams.
• Administer learning management system, organize courses, publish and maintain content.
• Publish and maintain training and communications content within Government SharePoint environments.
• Maintain organized libraries of training materials, source files, templates, and supporting resources.
• Manage the lifecycle of the training portfolio, including version control, updates, retirement, and replacement of learning products.
• Pilot training modules with representative users before final delivery; collect, document, and analyze participant and stakeholder feedback; incorporate results into revised training products.
• Support training delivery, demonstrations, workshops, and other stakeholder engagement activities.
• Coordinate with subject matter experts, technical teams, analysts, data engineers, AI/ML specialists, and Government stakeholders to validate training content.
• Gather requirements to identify training needs, target audiences, learning objectives, and delivery approaches.
• Ensure learning products meet accessibility, usability, and organizational standards.
• Maintain editable source files and supporting documentation for training and communications products.
• Produce deliverables in formats that enable Government personnel to maintain, modify, and reuse materials independently.
• Support knowledge transfer and transition of training products to Government personnel.

Qualifications

• Experience developing training, instructional content, or e‑learning products for adult professional audiences.
• Proficiency with e‑learning authoring tools such as Articulate Storyline, Articulate Rise, or equivalent platforms.
• Demonstrated understanding of adult learning principles and andragogical instructional design.
• Experience developing competency‑based learning or skills‑focused training.
• Ability to create instructional materials across multiple formats, including written, visual, interactive, and multimedia content.
• Experience developing user guides, job aids, quick‑reference materials, or similar performance‑support products.
• Strong writing, editing, and verbal communication skills; ability to translate technical or complex concepts into clear content for non‑technical audiences.
• Experience collaborating with subject matter experts to develop and validate instructional content.
• Strong organizational skills and attention to detail; ability to manage multiple training and communications products concurrently.
• Experience incorporating stakeholder and learner feedback into revised materials.
• Active Secret clearance.

Preferred Qualifications

• Hands‑on experience with Articulate Storyline and Articulate Rise.
• Experience publishing and maintaining content within Microsoft SharePoint.
• Familiarity with learning management systems and digital training platforms.
• Knowledge of competency‑based learning frameworks.
• Experience developing data