Associate Technology Systems Specialist - PRN

About the role

Facility: Sanford Watertown Med Ctr. Location: Watertown, SD. Address: 401 9th Ave NW, Watertown, SD 57201, USA. Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.

Responsibilities

• Consistent interaction with customers (team members, patients, families and other guests of Sanford)
• Troubleshoot company owned and personal devices
• Replace company owned devices when necessary
• Help customers with best practices and productivity tips
• Provide excellent customer service that goes above and beyond expectations
• Communicate across all generations, functions, settings, regions, and levels within the organization
• Provide on-site support in multiple clinical and non-clinical departments and facilities (patient rooms, emergency department, other patient care areas)
• Support technology devices or software unique to individual/department needs while maintaining Sanford technology standards
• Learn and maintain specific hardware/software knowledge
• Configure and maintain personal computers and related operating systems and applications
• Work with multiple departments and facilities to provide support, installation, and troubleshooting of hardware and software standards
• Demonstrate problem solving and communication abilities
• Stay knowledgeable in latest mobile and end-user computing technologies
• Assist in training and educating customers
• Build lasting relationships with customers, understanding their situations, needs, work styles, challenges and satisfiers
• Maintain motivation to learn, aptitude for acquiring new skills, and personal accountability

Requirements

Valid Driver’s License required; must maintain a good driving record.

Qualifications

Associate's degree in a computer‑related field preferred.

Skills

• Strong attention to detail and computer setup abilities
• General networking, unified communications, and technology systems support
• Knowledge of commonly used technology concepts, practices, and procedures
• Hardware and software support for unique department/individual needs
• Configuration and maintenance of personal computers and operating systems
• Latest mobile and end‑user computing technologies
• Problem solving and communication
• Training and customer education
• Customer service and relationship building