Associate Technology Systems Specialist - PRN

About the role

Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The position is based at Aberdeen Medical Center, 2905 3rd Ave SE, Aberdeen, SD 57401, USA.

Responsibilities

• Consistent interaction with customers (team members, patients, families and other guests of Sanford)
• Troubleshoot company owned and personal devices
• Replace company owned devices when necessary
• Help customers with best practices and productivity tips
• Provide excellent customer service that goes above and beyond expectations
• Communicate across all generations, functions, settings, regions, and levels within the organization to meet customer needs
• Provide on‑site support in multiple clinical and non‑clinical departments and facilities, including patient rooms, emergency department, and other patient care areas
• Support technology devices or software packages unique to individuals or departments while maintaining Sanford technology standards
• Learn and maintain specific hardware/software knowledge
• Configure and maintain personal computers and related operating systems and applications
• Work with multiple departments and facilities to provide necessary support, installation, and troubleshooting of hardware and software standards
• Demonstrate problem‑solving and communication abilities
• Stay knowledgeable in the latest mobile and end‑user computing technologies
• Assist in training and educating customers
• Build lasting relationships with customers and understand their situations, needs, work styles, challenges, and satisfiers
• Maintain motivation to learn, aptitude for acquiring new skills, and personal accountability

Skills

• Outstanding customer service skills
• Great attention to detail
• Self‑motivated

Qualifications

• Associate's degree in a computer‑related field (preferred)
• Valid driver’s license required
• Maintain a good driving record

Pay

Salary range: $21.50 – $34.50 per hour

Schedule

Shift: 8‑hour day shifts; Job schedule: PRN; Weekly hours: Varies