Associate Technical Training Program Manager, Service (Bilingual)

Key Responsibilities

• Own and manage technical training programs or product platforms end-to-end
• Conduct training needs analysis to identify skill gaps and prioritize program development
• Develop and deliver multi-level training pathways (entry through advanced, including certification programs)
• Develop comprehensive curriculum including job aids, manuals, diagnostics workflows, and assessments

Core Competencies

• Strategic Alignment & Business Acumen
• Technical Depth & Product Expertise
• Training Program Leadership
• Effective Communication

Required Qualifications

• Associate’s degree in Engineering, Technical Education, Applied Technology, or equivalent experience
• 3–5 years of experience in technical training, service operations, or product support
• Experience leading both classroom and virtual training
• Technical Knowledge: Power tools and electromechanical systems, Battery technologies and systems, Diagnostic methods and service procedures

Preferred Qualifications

• Technical certifications relevant to product or service functions
• Experience developing structured training programs or curricula
• Global training experience
• Analysis of service performance metrics and KPIs