Associate Technical Program Manager

Frontdoor, Inc. (NASDAQ:FTDR) and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, customizable home warranties covering up to 29 home systems and appliances, and non-warranty services such as replacement and upgrade programs.

About the role

This is a virtual/remote role. As an Associate Technical Program Manager, you will independently execute multiple small to medium-sized projects from planning to execution in a matrixed delivery environment across multiple business functions and engineering teams. You will manage projects using agile and waterfall methods.

Responsibilities

• Own the end-to-end planning and delivery of technical programs, from kickoff through launch and post-launch support.
• Create, document, and maintain project plans and coordinate tasks for timely completion of enterprise initiatives.
• Drive the creation of workflow diagrams, design documents, and product documentation, partnering with Engineering and Business teams.
• Coordinate and build understanding of technical project components, derisking development details and breaking down complex work for clarity.
• Monitor and elevate resource needs, discussing trade-offs to align with company goals.
• Manage dependencies, risks, and schedules, identifying upstream and downstream impacts of decisions and timeline changes.
• Lead and coordinate cross-functionally to ensure project objectives are met.
• Anticipate, document, and facilitate governance around initiative changes (e.g., scope, resources, schedules).
• Capture and report program status to stakeholders, including leadership, using clear, concise updates.
• Drive and communicate project milestone tracking, including launch announcements and dependent workstream management.

Skills

• Project Management Methodologies: Utilize analytical and organizational skills to keep projects on track, problem-solve, and collaborate across teams.
• Project Management and Presentation Tools: Proficiency in Microsoft Suite, JIRA, Confluence, Smartsheet, and other tools for agile and waterfall methodologies.
• Communication Skills: Strong written and verbal communication to drive stakeholder management, decision-making, and trust-building across all organizational levels.
• Technical Expertise: Apply technical knowledge to solve complex problems and provide informed recommendations.
• Leadership and Collaboration: Lead and motivate cross-functional teams, fostering collaboration, trust, and transparency.
• Drive Deliverables through Influence: Manage cross-organizational programs and hold teams accountable to timelines and deliverables without explicit authority.
• Remote Working: Experience working with remote teams in different countries and cultures.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, or related field.
• 2+ years of experience managing technology projects in a highly technical environment, including agile methodologies.
• PMP (Project Management Professional) certification preferred.
• Proven experience in large-scale technology project management within a service-based organization is a plus.
• Experience managing multiple complex projects at scale is preferred.

Physical Requirements

• Be seated at a computer intermittently for up to eight hours a day.
• Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or repositioning objects.
• Sitting for long periods while using office equipment such as computers and phones.
• Repetitive motions using hands and digits, such as typing and other movements in a normal working environment.

Pay

This role pays a base salary between $85,000 and $100,000 per annum, depending on skills, qualifications, responsibilities, experience, and location. Certain roles are eligible for additional rewards and incentives.

Benefits

• Health, dental, vision, life, and disability insurance.
• Weight loss and smoking cessation programs.
• Matching 401(k) and employee stock purchase plan.

Schedule

• Travel: 15%
• FLSA Status: Exempt