Associate Director, Technical Program Management

Job Description

Who We Are
Wayfair is a leader in e-commerce, transforming the home shopping experience through an expansive online marketplace and physical retail footprint that delivers “everything home.” We empower customers to reimagine their living spaces through innovation, data, and deep customer empathy.

What You’ll Do

• Own Strategic Technical Delivery
• Define and lead the Technical Program Strategy for multi-platform initiatives.
• Align technical milestones, architecture decisions, and delivery sequencing to strategic objectives and business value.
• Establish and track measurable delivery metrics, success criteria, and executive-level reporting.
• Lead Cross-Platform Execution
• Orchestrate execution across Engineering, Product, Design, Science, Infrastructure, and business stakeholders.
• Integrate complex systems and manage cross-platform dependencies across APIs, microservices, data models, and infrastructure components.
• Anticipate and mitigate delivery risks, adjusting scope, timelines, or strategy as needed to achieve outcomes.
• Influence Architecture and Operational Excellence
• Partner with technical leaders to shape scalable, resilient architectural decisions and integration patterns.
• Implement delivery governance mechanisms that improve quality, speed, and transparency across teams.
• Drive operational improvements that unlock step-change gains in execution efficiency.
• Elevate the TPM Discipline
• Mentor TPMs and cross-functional delivery leads.
• Drive consistency, rigor, and clarity in ambiguous or evolving organizational environments.

Qualifications

• 10+ years of experience leading complex, cross-platform technical programs with measurable business impact.
• Demonstrated ownership of multi-team initiatives spanning microservices, APIs, distributed systems, and platform integrations.
• Strong architectural fluency with the ability to engage deeply on system design, data models, event-driven systems, and observability.
• Proven ability to define delivery metrics, manage risk across dependencies, and operate autonomously in high-ambiguity environments.
• Executive-level communication skills, including the ability to distill complex technical trade-offs into clear, data-driven narratives.
• Deep experience applying Agile and Lean methodologies at scale.

Benefits

The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.