Associate Technical Services Engineer II

About the role

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Our engineers combine MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers succeed with MongoDB. We are looking to speak to candidates who are based in Austin for our hybrid working model.

Responsibilities

• Work alongside our largest customers, solving complex challenges related to architecture, performance, recovery, security, and more.
• Serve as an expert resource on best practices for running MongoDB at any scale.
• Advocate for customers' needs by interfacing with product management and development teams.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Requirements

We consider all candidates who are self-taught, insatiably curious, and multi-faceted. The ideal candidate should have strong technical experience in one or more of the following areas:

• Systems administration
• Distributed systems
• Network administration
• Database architecture and administration
• Application architecture
• Data architecture and design
• Performance tuning and benchmarking

Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.

If you have an operations background, we prefer experience administering large-scale production environments, including:

• Hardware and operating systems (e.g., Linux, Windows)
• Networks (including firewalls and load balancers)
• Cloud-based resources (e.g., AWS, Azure, Google Cloud Platform)

It’s crucial for every candidate to have:

• Excellent communication skills, both written and verbal
• A genuine desire to help people
• An uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• The ability to think on your feet, remain calm under pressure, and solve problems in real-time
• A desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to seek help from team members when required, and good judgment to know when to do so

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. Our unified data platform, the most widely available globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.

Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. To drive personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ well-being and want to support them along every step of their professional and personal journeys.

Pay

MongoDB’s base salary range for this role in the U.S. is: $76,000—$149,000 USD.

Benefits

Other benefits for eligible employees may include:

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings