Technical Associate II

Pay Range

Pay Range: $21.65 - $28.89

About the role

The primary responsibilities of the function include the installation and repair of company computer systems. The incumbent works from standard configurations, maintaining, troubleshooting, upgrading and replacing hardware and software. Performs a variety of standardized tasks under direction of supervisor.

Responsibilities

• Installs, repairs, and maintains computer system.
• Documents, maintains, upgrades, and replaces hardware and software systems.
• Completes special projects and assignments as directed.
• Consults and advises on use of the systems. Communicates with employees relating to system issues.

Requirements

• High School Diploma or GED, College education desired but not required
• 2 years of technology support experience or equivalent combination of education and experience
• A+ Certification or equivalent required
• HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent required

Qualifications

• Strong communication and interpersonal skills
• Must have a positive attitude and willingness to work in a team environment
• Strong PC skills in a Windows environment
• Familiarity with a variety of IT concepts, practices and procedures

Skills

• Strong communication and interpersonal skills
• Must have a positive attitude and willingness to work in a team environment
• Strong PC skills in a Windows environment
• Familiarity with a variety of IT concepts, practices and procedures

Unique Job Characteristics and Requirements

• May be required to work nights and/or weekends
• Valid Drivers License

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.