Associate-Tech Operations Engineering

About the role

Job Description Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.

Responsibilities

• Maintain application and infrastructure health using enterprise monitoring and observability tools
• Configure and maintain alerting mechanisms to ensure timely detection and response to incidents
• Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics
• Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
• Perform regular system patching and maintenance activities in line with organizational security and compliance standards
• Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
• Monitor network performance, troubleshoot connectivity issues
• Support certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
• Maintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies
• Maintain accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generate reports on system performance, incidents, and resolutions

Qualifications

• Education and Knowledge: Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience
• Minimum of 4+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments
• Proficiency in Core Java, Spring Boot, and RESTful API development, with a solid understanding of object-oriented programming and service-oriented architecture
• Strong experience with SQL development, data handling, and large-scale datasets across relational databases (e.g., MySQL, PostgreSQL) and exposure to NoSQL databases (e.g., Cassandra, Couchbase)
• Solid understanding of system utilities, dataset management, file processing, and job lifecycle management
• Experience in application debugging, performance tuning, and system optimization to ensure stability and efficiency
• Prominent ability to collaborate across cross-functional teams (business, operations, and distributed technology teams) to deliver reliable, end-to-end solutions
• Strong analytical, problem-solving, and communication skills, with the ability to operate effectively in a fast-paced environment
• Exposure to distributed system design, including scalability, resilience, and performance optimization concepts
• Experience working with NoSQL databases (e.g., Cassandra, Couchbase) in production environments
• Knowledge of CI/CD pipelines, DevOps practices, and version control tools (e.g., Git)
• Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Understanding of monitoring, logging, and observability tools for production systems, such as ELK (Elasticsearch, Logstash, Kibana), Dynatrace, and BigPanda

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Pay

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.