Associate IT Operations Engineer
iSoftStone · Carson, CA · 1 wk ago
On-siteInformation Technology$35–$45/hrPart-time
Responsibilities
- Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
- Support game development workstations and performance-critical tools.
- Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches).
- Maintain on-prem servers, storage, virtualization, and build pipelines.
- Monitor system health, resolve incidents, and escalate when required.
- Maintain documentation, asset inventory, and operational runbooks.
- Improve IT workflows, automation, and service efficiency.
- Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce).
Qualifications
- Five + years in IT operations, service desk, or infrastructure support.
- Experience supporting Windows and macOS in production environments.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V).
- Familiarity with DevOps tools or build systems in game or software environments.
- Experience troubleshooting PC hardware, GPUs, and peripherals.
- Strong customer service mindset and problem-solving skills.
- Clear communication with developers, artists, and production teams.
- Able to prioritize in fast-paced studio environments.
- Proactive, detail-oriented, and service-driven.
Preferred Qualifications
- Experience supporting game engines (Unity / Unreal).
- Knowledge of Perforce, Git, Jenkins, build farms, render farms.
- Experience with high-performance workstations or GPU pipelines.
- Exposure to on-prem DevOps automation and build systems.
- Exposure to or experience with CI/CD tools and
- Exposure to or experience with on-prem DevOps environments and DevOps tools (Git, Jenkins, Perforce).