Associate IT Operations Engineer

The Associate IT Operations Engineer position is remote with occasional travel opportunities. This role combines hardware support, infrastructure operations, incident management, and system monitoring in a dynamic environment.

About the role

This position offers an excellent opportunity for an early-career IT professional to build hands-on experience supporting enterprise technology environments. The role involves troubleshooting issues, maintaining infrastructure, and providing support to end-users across multiple locations.

Responsibilities

• Support daily technology operations by troubleshooting issues, maintaining infrastructure, and assisting users with hardware, software, and network-related needs.
• Provide end-user support for PCs, laptops, retail point-of-sale systems, iPads/iOS devices, printers, VoIP phones, and other technology equipment.
• Install, configure, maintain, and troubleshoot hardware and software systems.
• Aid with infrastructure support including servers, networking equipment, wireless systems, and connectivity technologies.
• Support Dell and Nutanix server environments, Windows Server platforms, network devices, and manufacturing technology systems.
• Monitor and respond to incidents through the IT helpdesk ticketing system.
• Investigate and resolve alerts from system monitoring platforms while escalating issues when needed.
• Perform routine testing and monitoring of IT systems to support security, reliability, and performance.
• Install software, apply patches, and assist with system updates across workstations, servers, and network devices.
• Document troubleshooting steps, resolutions, and technical procedures.
• Participate in after-hours, weekend, and holiday on-call rotations as required.
• Support IT planning, implementation, and administration activities across various technology functions.

Requirements

• Foundational IT support experience and strong troubleshooting skills.
• Willingness to travel up to 40%.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Up to two years of experience and/or training in IT support or related technical roles.
• Familiarity with computer hardware, software systems, networking concepts, and end-user technology.
• Basic knowledge of network troubleshooting, including Ethernet and fiber optic connectivity.
• Experience with system monitoring tools is a plus.
• Ability to diagnose and resolve hardware and software issues effectively.
• Strong communication skills with the ability to support internal users and collaborate with technical teams.
• Ability to manage multiple priorities and follow established IT procedures.
• Comfortable performing physical tasks such as equipment installation, lifting up to 50 pounds, and moving through operational environments.
• Flexibility to participate in on-call support schedules.
• Ability to meet required licensing and background check requirements.

Benefits

• Competitive compensation range of $65,000-$75,000 USD based on experience, qualifications, and location.
• Eligibility for a discretionary annual incentive program based on individual and organizational performance.
• Opportunity to develop technical skills across enterprise IT systems and infrastructure.
• Exposure to a wide range of hardware, networking, and operational technologies.
• Collaborative environment with opportunities for career growth within IT operations.
• Hands-on experience supporting a growing organization with diverse technology needs.