Associate Supervisor

About the role

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
• Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
• Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
• Manage supplies, assets, and all maintenance requests at each site
• Ensures timely requests of all pickups are communicated
• Able to independently and collaboratively interact with donors while exercising good judgment
• Maintain a positive and optimistic disposition, and demonstrate a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity and independent decision making
• Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
• Aids donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.
• Work efficiently and call for additional assistance as needed
• Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management
• Wear tablet holder while recording donor information in company iPad
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Area Manager
• Other duties assigned by manager

Requirements

• Ability to lead and manage effective teams and lead within a team environment
• Demonstrate customer service skills
• Identify problems and recommend solutions
• Attention to cleanliness, organization and detail
• Reliable transportation and commitment to attendance and punctuality
• Honesty and integrity
• Ability to communicate orally and in writing and possess excellent verbal and written communication
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver’s culture

Qualifications

• High school degree or equivalent
• Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Skills

• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook

Benefits

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options
• 401k plan with generous company matching contributions to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life