Associate Strategic Client Executive - National Health Plans

About the role

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Associate Strategic Client Executive (Associate SCE) role serves as the primary point of contact for Zelis for their assigned book of business. This role involves managing an assigned book of business, driving growth, and ensuring client retention.

Responsibilities

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to understand their business strategies, needs, and challenges.
• Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Facilitate contract negotiations with leaders and manage the complete life cycle to renew client agreements while expanding partnerships.
• Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.
• Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures.
• Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.
• Client Advocacy: Ensure industry-leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.

Requirements

• Bachelor’s degree preferred.
• 5+ years in client management role in the Payer space, including experience in healthcare, national insurance companies, cost management, electronic payments, and healthcare communications solutions.
• Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients.
• Excellent written and verbal communication skills.
• Excellent presentation, public speaking, and meeting management capabilities.
• Ability to tailor messages to audiences.
• Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing.
• Ability to anticipate future trends and incorporate them into business review planning.
• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.
• Travel estimated 30-40% (primarily) domestic [internal and external meetings].

Qualifications

• Deep Understanding of Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers.
• Cultivates Deep Relationships with Clients and Team: Develop trusting relationships with clients and team.
• Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and leadership teams.
• Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable.
• Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends.
• Financial Acumen: Strong financial acumen and ability to interpret client financials.
• Commission-Driven and Motivated to Achieve Growth Targets: Motivated to achieve growth targets.
• Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage.
• Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Troubleshooting: Forward-looking, keeps an eye out for potential internal/external problems and manages potential concerns.

Skills

• Excellent written and verbal communication skills.
• Excellent presentation, public speaking, and meeting management capabilities.
• Ability to tailor messages to audiences.
• Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing.
• Ability to anticipate future trends and incorporate them into business review planning.
• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.
• Proven ability to influence across a matrix and with leadership.
• Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.
• Strong financial acumen and ability to interpret client financials.
• Strong problem-solving skills.
• Ability to communicate and interact formally and informally with VPs and Executive Leadership.
• Forward-looking, keeps an eye out for potential internal/external problems and manages potential concerns.

Benefits

Zelis offers a competitive benefits package, including a 401(k) plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Pay

$95,000.00 - $120,650.00

Schedule

Hybrid, with in-office presence guided by team and business needs rather than a fixed weekly schedule.