Associate Store Leader, Woodbury Commons

About the role

You will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Requirements

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• Expert facilitation experience delivering technical or operational training and coaching to diverse team members
• A high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• Communication with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Qualifications

• Experience in a similar role
• Strong leadership and coaching skills
• Ability to manage multiple tasks and priorities effectively
• Proven track record of improving operational efficiency and enhancing customer service

Skills

• Customer service orientation
• Operational excellence
• Team management
• Problem-solving
• Training and coaching

Benefits

• Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500
• Competitive benefits package including medical, dental, and vision benefits
• Industry leading PTO package
• Competitive 401k program
• Additional perks and benefits include: 15 paid US vacation days, store closure on Thanksgiving and Christmas, and a plethora of product perks!

Pay

• $81,000 - $85,500

Schedule

• Full-time