Associate Store Leader

About the role

Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Responsibilities

• Client & Service Excellence
• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Leadership & Talent Development
• Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
• Business Ownership & Planning
• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Brand Equity & Visual Merchandising
• Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
• Operational Excellence & Compliance
• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Pay

$38.25 - $51.75 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance