Associate/Sr. Associate/Manager Content Operations

About the role

The purpose of the Senior Associate, Content Operations role is to partner with brands, external and internal partners to ensure the brand's content strategy is implemented with quality, speed, value and compliance across the content supply chain. The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand's goals while always seeking ways to apply the process in a more effective manner. This role reports to the Senior Director, Content Operations.

Key Objectives

• Know Lilly, our customers, internal and external business partners, and our purpose
• Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods across the content supply chain
• Possess deep technical understanding of existing tools, who uses them, their tasks, workflows, interdependencies, etc.
• Understand content/project/tactic types, associated requirements, brand archetypes and model strong knowledge of the content supply chain
• Maintain deep understanding of project management systems, data, interdependencies, and workflows
• Develop effective connections with peers at engaged agencies, vendors, and internal capabilities across the content supply chain
• Possess understanding of Lilly's compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.) and must be capable of applying these processes and requirements when performing in their role
• Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands, their channel mix, and content strategy
• Make patients' lives better, accept Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly
• Accountable for project and workflow management in support of a brand's content strategy and backlog, across the content supply chain
• Define, oversee, and maintain an overall timeline for all projects within the brand's backlog in partnership with internal and external agency, brand, review, and operations teammates
• Ensure the prompt and successful delivery of projects according to marketing needs and objectives
• Proactively identify and resolve issues before they impact the business
• Train and upskill cross functional partners on content supply chain systems and workflows
• Partner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in future
• Use system tools to optimize team capacity, velocity, and throughput and coordinate with cross-functional peers to assess resource capacity and devise solutions to address resource constraints

Basic Requirements

• Bachelor's degree
• 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
• 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Additional Preferences

• Team-first approach
• Growth perspective; proven willingness and ability to ingest feedback, reflect, and learn
• Demonstrated strong verbal and written communication skills
• Validated planning and organizational skills
• Confirmed ability to handle multiple projects at a time
• Record to influence, collaborate and work effectively on a team
• Ability to understand, implement and guide technical knowledge across technologies, systems, and workflows
• Ability to anticipate and resolve problems across systems and workflows
• Ability to establish key relationships with cross-functional business areas
• Validated ability to instruct cross functional partners tasks, systems, and workflows
• Experience in Marketing Operations, supporting Marketing Operations or a comparable role
• Certification in Project Management
• Product Launch experience
• Experience with project management techniques and software (e.g. Workfront, Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)
• Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)
• Demonstrated passion and the ability to work to meet deadlines
• Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement

Other Information

• Some travel required (0-10%)
• Position is based in Indianapolis