Associate Director, Content Operations

About the role

The Associate Director, Content Operations serves as a trusted partner to Brand, Medical, Legal, Regulatory, external Agency, Lilly Capability Center India (LCCI), Lilly Marketing Studios, and other cross-functional partners. They lead strategic content supply chain planning and project execution, focusing on multiple brand archetypes.

Responsibilities

• Lead and improve critical metrics such as quality, speed, value, throughput, productivity, team health, reuse, and compliance throughout the Content Supply Chain for respective brands.
• Connect brand strategy to project execution at a campaign-level, advise brand teams on capacity and resource utilization in our blended agency model, and drive speed and efficiency throughout the content supply chain.
• Bring to bear strong internal and external partnerships to inspire accountability for adoption and pull-through of solutions. Rapidly advance issues to engage leadership in solutions and trade-off decisions.
• Recommend appropriate coaching or corrective actions to ensure team health across multiple partners involved in the execution of the content supply chain.
• Ensure prompt and successful delivery of projects according to marketing needs, objectives, and capacity; challenge strategies not aligned with brand positioning or ground-breaking initiatives.
• Act as an initial point of contact for questions about projects across the content supply chain and run the overall content supply chain workflow.

Qualifications

• Bachelor's Degree
• 3+ years of experience working within a regulated industry (e.g., pharma)
• 3+ years of relevant external or internal content supply chain experience, including account management, capacity management, project management, and content supply chain workflows

Skills

• Deep understanding of brand strategy and associated work, information, and material flows, processes, procedures, systems, and methods
• Understanding of internal and/or external business partners' people, processes, and technology (e.g., CIQ, VVPM, Workfront)
• Understanding of Medical, Legal, and Regulatory "areas of concern" for respective brands/indications
• Knowledge of content/project/tactic types, associated requirements, and content supply chain
• Working knowledge of Medical, Legal, and Regulatory "areas of concern" for respective brands/indications
• Understanding of evolving standard methodologies for communicating with customers in various promotional channels
• Understanding of the healthcare environment, the pharmaceutical industry, and marketplace
• Understanding of how to influence/lead operating expenses and how they impact contribution to Lilly
• Understanding of Lilly’s compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.)
• Understanding of unique requirements and considerations associated with supported brands
• Leadership of operational strategy and project execution across the content supply chain
• Optimization of effectiveness across content supply chain
• Leading operational strategy and project execution across the content supply chain
• Leading overall content operations for respective brand
• Leading backlog reviews across business areas to prioritize opportunities and ensure alignment with content strategy
• Development of initial sprint calendars and partner with Promotions Managers to adjust as necessary based on progress and team capacity
• Communication of project needs and scope through internal studio
• Lead overall content operations for respective brand
• Optimize effectiveness across content supply chain
• Lead escalation and conflict resolution
• Advocate for each brand’s unique character, quality, and readiness

Benefits

Full-time equivalent employees are eligible for a company bonus (depending, in part, on company and individual performance).

Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).